Packaging and Shipping

Packaging

We supply pallets and packaging free with the order. We ship in box pallets lined with 2cm of polystyrene and our tiles are stood in rows to avoid being weight bearing.

We ensure our pallets conform to the fumigation requirements of your country pre-shipping.

A pallet can carry one metric tonne of tiles, which is around 20m2 / 215 sq ft. of tiles.

Tiles stood in rows to reduce risk of breaking and shipped in insulated box pallets
Pallets are then shrink wrapped and fragile labelledAny packaging conforms to fumigation requirements

Destinations

We have not shipped to every country on earth but consistently do to Europe, USA, Canada, Australia, New Zealand, Japan, Dubai, Singapore, Hong Kong, Russia. If there is a shipping route it is likely we can ship there.

How we ship

For European orders;

The price we quote you is for delivery to your desired address via a truck complete with a hydraulic tail-lift.

For non-European orders,

The price we quote will be on a Carriage and Freight basis, through our international shipper, Dachser France. Carriage and Freight means we deliver to the closest commercial port to you, insuring the goods to the full amount paid by you against partial or total loss en route. Once in the port it is then yours or your nominees responsibility (a Freight Forwarder or Customs Broker appointed by you) to clear the merchandise in the port, pay any local taxes that may be due and arrange onward delivery to your address.

Typically, a second pallet when in consignment with the first, will be at around 50% of the cost of the first.

Sea Freight is calculated on what is called a volumetric calculation, taking account not only of weight but also space. In this equation a pallet say only a third full will likely be charged a very similar cost to a completely full pallet. This is because it physically occupies the same amount of space on the ship.

We can advise on sailing schedules and transit times at the point of order but you should also allow around a week both in the leaving and recipient port for customs clearance. Freight ships are now enormous, resulting in fewer sailings than previously, though to major global ports there are usually weekly sailings from main French and Belgian ports.